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How hl365 Handles Your Personal Data

At hl365, we collect only the data needed to run your account securely and process your transactions through Touch 'n Go, GrabPay, Boost dan FPX — nothing more.

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hl365 How hl365 Handles Your Personal Data
HUBUNGI PASUKAN PRIVASI

How to Reach Us About Your Data

If you want to access, correct, or delete your personal data held by hl365, our dedicated privacy team is reachable through the channels below.

E-mel Privasi Send your data access or deletion request to our privacy team by e-mel. Include your registered account e-mel and a brief description of what you need so we can locate your records promptly and respond within the committed window.
Sembang Langsung Our live-chat support runs around the clock. Start a chat session, state that your query is a privacy matter, and an agent will escalate it to the data team immediately — no waiting in a general queue for a privacy-related issue.
Borang Permohonan Data Use the in-account data request form under Account Settings to submit a structured privacy request. The form routes directly to our data team and creates a reference number so you can track progress without follow-up calls.
AMALAN PERLINDUNGAN DATA

Six Ways We Protect Your Privacy at hl365

Every layer of how we handle your data — from the moment you enter your name during account opening to the moment a withdrawal clears through GrabPay or Boost — is governed…

Penyulitan Data

All data transmitted between your device and our servers is protected with TLS encryption. Stored records, including payment references from Touch 'n Go, GrabPay, Boost dan FPX, are encrypted at rest using AES-256 so raw values are never accessible in plain text.

Dasar Kuki

We use session cookies to keep you logged in and analytics cookies to understand how pages are navigated. You can review and withdraw cookie consent at any time through the cookie preference panel linked in our site footer — no account action is needed.

Kawalan Akses Akaun

Account access is protected by password hashing and optional two-factor authentication. Our team cannot view your password in plain form. Suspicious login attempts from unrecognised devices trigger an automatic hold and an alert to your registered contact.

Tempoh Penyimpanan

We retain your account data for as long as your account remains active and for the period required by Malaysian regulatory obligations thereafter. Once the retention window closes, data is purged from live systems and backups on a rolling schedule.

Perkongsian Data Pihak Ketiga

We share data only with payment processors — Touch 'n Go, GrabPay, Boost dan FPX — and fraud-detection services strictly necessary to operate your account. We do not share your data with advertisers or data brokers under any circumstance.

Hak Untuk Meminta Perubahan

You may request a copy of your data, ask us to correct inaccuracies, or request deletion of your account and associated records at any time. Submit requests via live chat or the in-account form; our data team handles each case individually within 14 working days.

Your Privacy Questions Answered

These questions address what we hear most from people who want to understand how hl365 manages personal data. If your question is not covered here, reach out via live chat or the privacy e-mel and we will respond within the committed timeframe.

We collect your name, e-mel address, phone number, and identity verification documents. When you transact via Touch 'n Go, GrabPay, Boost dan FPX, we also retain the payment reference needed to match your deposit or withdrawal to your account record.

Yes. Submit a data access request through the in-account form or by e-mel to our privacy team. We will compile and deliver your data within 14 working days of receiving your verified request, where local law grants this right.

After account closure, we retain records for the period required under applicable Malaysian law — typically for audit and compliance purposes. Once that window passes, your data is removed from live systems and backup stores on our rolling purge schedule.

We do not sell or share your data with advertisers or data brokers. The only third parties who receive any part of your data are the payment processors — Touch 'n Go, GrabPay, Boost dan FPX — and fraud-detection services directly required to run your account.

Open the cookie preference panel linked in the footer of any page on hl365.club. You can turn off non-essential cookies at any time without logging in. Your preference is saved to your browser and applied on your next visit automatically.

If a breach is identified that affects your personal data, we will notify you via your registered contact details within the timeframe required by Malaysian law and outline the steps we have taken and what you should do to protect your account.

Contact our privacy team via live chat or the dedicated privacy e-mel address in the support section above. If you remain unsatisfied after our response, you may escalate to the relevant Malaysian data protection authority where local law provides for this.

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